happyAce ABOUT FAQ
Deposit
Can I get a bonus on my first deposit? Yes, claim a â‚ą21 welcome bonus + 37% up to â‚ą5,777 on your first deposit of â‚ą500+!
Download App
How do I download the app safely? Visit the official site, scan the QR code, or download from site Download Area, Ensure antivirus is on—100% secure!
What bonuses come with app download? Claim â‚ą21 welcome bonus + 37% up to â‚ą5,777 on first deposit. Exclusive app perks!
How much data does app download use? About 15-30 MB. Use Wi-Fi to avoid charges—download now for instant bonuses!
Can I download the app on multiple devices? Yes, use the same account across devices. Syncs bonuses automatically—no extra registration needed.
What devices support the app download? Compatible with Android 5.0+ and iOS 12+. Check your device settings before downloading for smooth installation.
Can I use bonus codes on the app? Highlight code redemption process for app users.
What are the eligibility criteria for each bonus? Explain requirements (e.g., minimum deposit, wagering).
Each Bonus
Are bonuses taxable in India? Winnings may be taxable per Indian laws. Consult a tax advisor—platform doesn't withhold.
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutes—24/7 support!
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
Can I combine multiple bonuses? No, one active bonus at a time. Choose wisely—check "Bonuses" for options.
Are there VIP exclusive bonuses? Yes, VIP levels unlock up to 50% extra + â‚ą1,000 monthly. Deposit more to qualify.
How do I forfeit a bonus? Go to "My Bonuses" and select "Forfeit." Funds revert—contact support if needed.
What is the first deposit bonus? Get 37% extra up to â‚ą5,777 on your first deposit. Activate in "Bonuses" section.
How do I claim the welcome bonus? Register after download, deposit â‚ą500+, and bonus credits automatically. Wagering applies.
Games
How do bonus rounds work in games? Triggered by symbols—multiply wins up to 10x. Check game rules for details.
Progressive Slots where prizes grow—hit the combo to win ₹1 Crore+!
Login & Register
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
Why can’t I log into my account? Check your password, network, or IP restrictions. Reset your password or contact support for help.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
How do I request account deletion through support? Email support with your account details and reason. Deletion is processed within 72 hours after verification.
How do I report a bug in the betting platform? Submit details via the “Feedback” tab or email support with screenshots and a description of the issue.
What if my bonus isn’t credited after a deposit? Contact support with deposit details; they’ll verify eligibility and credit the bonus within hours.
Is email support secure for sharing personal details? Yes, platforms use SSL encryption. Only share sensitive info via official support channels.
Can support help with understanding odds formats? Yes, agents explain decimal, fractional, or American odds and assist in changing formats in settings.
How can I escalate a complaint if not resolved by support? Request escalation via email or live chat. A senior agent will review and respond within 48 hours.
What should I do if the website is inaccessible? Contact support for mirror site links or use a VPN. They’ll provide alternate access methods for Indian users.
What should I do if I forget my password? Click “Forgot Password” on the login page, enter your email, and follow the reset link.
Withdraw
What documents are needed for withdrawal verification? Aadhaar/PAN and bank statement. Upload in "KYC"—approval in 1-24 hours for secure payouts.
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